RETURNS & CANCELLATION POLICY

If you are not satisfied with a product purchased from TEAMcorp, you can find our transparent and fair return policy here.

YOUR RIGHT OF WITHDRAWAL

As a customer, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period begins on the day on which you, or a third party designated by you, takes possession of the goods.

To exercise your right of withdrawal, please inform us of your decision to withdraw from the purchase. Send us a message including your order number to info@teamcorp.de or use the contact form on our website.

Please note: Personalised products (e.g. individually printed shirts) are excluded from returns unless they are defective.

RETURN REQUIREMENTS

To help us process your return quickly and smoothly, please follow these guidelines:

Order identification: Please include a note with your order number (ideally a copy of the invoice) so that we can clearly identify your return.
Condition of the goods: Please return the goods unused, in perfect condition and, where possible, in their original packaging. This helps us inspect and process the returned goods promptly.
Return shipping costs: As a small business, we ask customers to bear the direct costs of returning the goods. Please send the goods with sufficient postage to our business address:

TEAMcorp – your fitness network GbR
Hauptstraße 3/B
01936 Großnaundorf
Germany

Please note: If you arrange the return shipment yourself, you bear the risk of loss or damage during transportation. We therefore recommend using insured shipping with tracking.

WHAT HAPPENS NEXT?

Once we have received and successfully inspected the returned goods, we will initiate the refund promptly.

The refund will be issued using the same payment method that you used for the original transaction (e.g. PayPal or Stripe).
You will receive a confirmation email from us once the refund has been initiated.

REFUSAL TO ACCEPT A PACKAGE

If you refuse to accept a package without previously exercising your right of withdrawal and the package is returned to us, we reserve the right to deduct any resulting return shipping costs charged by the shipping provider from the refund amount.

This does not apply if the package was visibly damaged upon arrival. In this case, please take a photo of the damaged package and contact us immediately at info@teamcorp.de or via the contact form on our website.